Monthly Archives: December 2016

Technical Support – Telephone connectivity issues – RESOLVED

Posted on December 30, 2016 by

We have now received confirmation from our Telephony engineers that full phone service has been restored. Global MSP Technical Support is now able to receive telephone calls as usual. The issue was identified as a connectivity issue, where the connection … Continue reading →

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Technical Support – Telephone connectivity issues

Posted on December 30, 2016 by

We are currently experiencing a phone system outage that is impacting inbound calls to our Technical Support service.  At this time it is not possible to connect to Technical Support via the phone. We are working on this with the … Continue reading →

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MSP RMM Release… Mobile Apps Now Support MSP Anywhere Take Control

Posted on December 21, 2016 by brianmackie

In follow-up to our recent post, we’re pleased to announce that MSP Anywhere-powered Take Control is now available with the MSP Remote Monitoring & Management mobile apps. It means you can run Take Control sessions directly from your phone or tablet for any … Continue reading →

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MSP RMM: False positive (VIPRE) RESOLVED

Posted on December 21, 2016 by Gerry O'Donnell

We’ve had reports of False Positive alerts being reported by Managed AV clients using the Vipre AV engine. It looks as though this problem has been introduced in Definition 54638. Our engineers have released a fix for this in Definition … Continue reading →

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MSP RMM Service Release… Update to Take Control Viewer

Posted on December 20, 2016 by brianmackie

We’re pleased to let you know that we’ve released an update to the Take Control ‘viewer’ module, so it will run TeamViewer’s latest version, TeamViewer v12. This is in preparation for a v12 update to the Take Control ‘host’ component for TeamViewer in … Continue reading →

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MSP RMM…Active Discovery Intermittent Service Interruption – RESOLVED

Posted on December 19, 2016 by sarafoley

Further to our previous post, the intermittent issues we were seeing with Active Discovery in the Americas have been resolved.  We apologize for this inconvenience.

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MSP RMM…Active Discovery Intermittent Service Interruption

Posted on December 19, 2016 by Rob Douthitt

MSP RMM Active Discovery is experiencing intermittent interruptions in the Americas region.  We are actively working to correct this issue.  You may experience slow performance when trying to access the Networks tab.  We apologize for the inconvenience and will post when this is … Continue reading →

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MSP Mail temporary connectivity issue – Resolved

Posted on December 15, 2016 by

1230 UTC / 0430 PT / 0730 ET  – Our technology team has identified a problem in the North American data center, causing connectivity issues to the control panel, and mail handlers located in this region. Other data centers’ mail … Continue reading →

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MSP RMM: Sync issues being reported between North and South pane

Posted on December 15, 2016 by Gerry O'Donnell

We’re investigating reports where the check status reported in the North and South pane may be out of Sync. We are working on this with every priority and hope to post a status update soon.

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MSP RMM Release… Mobile Apps Update

Posted on December 14, 2016 by brianmackie

We’re pleased to announce we just released an update to the MSP Remote Monitoring & Management mobile apps, with a couple of nice feature enhancements. Firstly, the update paves the way for the Android and iOS apps to run the new … Continue reading →

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