Monthly Archives: October 2016

MSP RMM: SSO temporarily disabled in Australian region – RESOLVED

Posted on October 31, 2016 by sarafoley

The issue impacting SSO logins with our Australian MSP RMM dashboard has been resolved.  Single Sign On is now enabled for the Australian region.  We apologize for the inconvenience.

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MSP RMM:  SSO temporarily disabled in Australian region

Posted on October 30, 2016 by sarafoley

We are experiencing intermittent issues logging in to the MSP RMM dashboard in our Australian region.  We have temporarily disabled Single Sign On to work around this issue.  This will cause our product navigator to be unavailable.  You will still … Continue reading →

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MSP RMM Release… Enhancements to Take Control

Posted on October 26, 2016 by Gerry O'Donnell

We’re pleased to confirm that Dashboard 6.32 and Agent 10.5.3 are currently in the process of rolling out across the territories so that they will be live by start of the working day tomorrow, Thursday 27th. With this release we have a new Release … Continue reading →

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MSP RMM Service Release, October 26th

Posted on October 26, 2016 by brianmackie

Today’s Dashboard service release includes a little update to the Summary tab, where we’re updating the order of the Supported Features section to be alphabetically sorted. We’re also putting out a fix to the XML and SQL Data Dump reports to ensure … Continue reading →

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MSP RMM: Web Protection Possible Slow Browsing – US/Americas

Posted on October 24, 2016 by Rob Douthitt

The US/Americas Web Protection end users may be experiencing slower than expected performance at the moment. We are actively investigating and will update the Status Blog as more information is available.

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Coming Soon to MAX RM… Next set of Take Control Enhancements

Posted on October 24, 2016 by brianmackie

In our next major release, we’re delighted to announce a set of feature enhancements to the updated Take Control service. This follows on the heels of our announcement to continue support for the TeamViewer-based version of Take Control, alongside the … Continue reading →

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MSP RMM Update on 10.5 RC agent: Choose your Take Control version!

Posted on October 21, 2016 by Gerry O'Donnell

We’re delighted to announce a change of approach to our Take Control feature, based on recent customer feedback: We’re going to extend the Release Candidate (RC) period and now plan to keep the TeamViewer option for Take Control. This means … Continue reading →

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MSP Mail – Updates to Journaling Infrastructure

Posted on October 20, 2016 by

We are pleased to announce significant improvements to the journaling system used for our archive service.  In some cases, existing archive customers will be required to make minor configuration changes to their existing journaling configuration, so please read this notice … Continue reading →

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MSP RMM Service Release, October 20th

Posted on October 20, 2016 by brianmackie

Today’s Dashboard release contains an update to two of the Dashboard API calls, as mentioned the other day. We’re adding two additional fields, ‘Description’ and ‘Username’ to these two API calls,   list_devices_at_client list_device_monitoring_details Here’s a snippet of the updated XML file:

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MSP RMM: Web Protection Outage – US/Americas Only – RESOLVED

Posted on October 19, 2016 by Rob Douthitt

This outage is now resolved. The Web Protection services have been scaled up and normal operation has resumed. Thank you for your patience. *********************************************************************** The Web Protection product will sustain a expected 2-hour outage starting 2:30 PM (US Eastern) and … Continue reading →

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