Monthly Archives: August 2016

MAX RM: Managed Antivirus not loading in US region

We are currently experiencing connectivity issues with our Managed Antivirus Bitdefender service.  This is impacting the US region only.  We will post another update as soon as the issue is resolved.

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MAX RM: Dashboard Connectivity Issue – Resolved

We experienced connectivity issues in our datacenter between 0608 and 0616 UTC. Our alerting systems alerted us of the problems, and our team identified this was an issue with our host provider. Further investigation has confirmed that this was caused … Continue reading

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MAX RM: Single Sign On being released to Germany

We are delighted to confirm that we are planning to release SSO and the new Product Navigator tonight in Germany. As stated earlier, please continue to use the dashboard URLs that you use today, but be reminded that after this … Continue reading

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MAX RM: Single Sign On being released to Europe

We are delighted to confirm that we are planning to release SSO and the new Product Navigator tonight in Europe. As stated earlier, please continue to use the dashboard URLs that you use today, but be reminded that after this … Continue reading

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MAX Backup & Recovery 16.8 – August Release Available for Download

The August 2016 release of MAX Backup 16.8 was posted to the download site on August 9th. Publishing of 16.8 to the Auto Update Service has been rescheduled to August 29th. Version 16.8 is a maintenance release focused on addressing usability, … Continue reading

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MAX RM Mobile Apps… Introducing LOGICcards

We’re pleased to announce the next update to the MAX Remote Management mobile apps, with the addition of LOGICcards for both Android and iOS. Now you can view targeted, data-driven insights on the move and while on site at your clients. … Continue reading

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MAX RM Service Release, August 5th

Today’s Dashboard release addresses a set of customer service requests, including a little UI improvement to the recently added ‘Install Software’ scripts. The update is currently rolling out across the territories and will be available to all customers by Saturday, August 6th. Here are the … Continue reading

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Update on MAX MailArchive in EMEA

Our engineering team has restored the archive search functionality in the EU with one minor exception – customers may still have difficulty searching by message tag. We are in the process of updating the underlying infrastructure for the archive indexes, which … Continue reading

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MAX RM: Single Sign On being released to Hong Kong, Australia, France and Poland

We are delighted to confirm that we are planning to release SSO and the new Product Navigator tonight in Hong Kong, Australia, France and Poland. As stated earlier, please continue to use the dashboard URLs that you use today, but … Continue reading

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MAX RM Release… Enhancements to Managed Online Backup

In today’s release, we’re pleased to announce an upgrade to Managed Online Backup so that it uses the latest MAX Backup version (v16.6). This includes both an upgrade to Backup Manager (requires RC Agent v10.4.1), and to the Managed Online Backup … Continue reading

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