MAX ServiceDesk Mobile

We’re pleased to announce the release of the new MAX ServiceDesk Mobile app for iOS, along with field management capabilities in ServiceDesk.

The app is now available from the iOS App Store. Please find the full release notes and video introduction to the mobile app below:

New Features

  • Mobile app available on iOS
    • Scheduling of field site visits with GPS coordination, mileage and time tracking capabilities
      • Optionally enable location tracking for use in the web app
    • Create, search, filter and update ServiceDesk tickets
    • Obtain a digital signature from customers using the app
    • View customer information, contacts and related tickets
    • Relevant customer insights while on site with LogicCards
  • New field management capabilities available in Site Visits
    • View agent locations if enabled in the mobile app
    • Site visits scheduled
  • Enhancements for searching cost entries, ticket tags

Bugs Fixed

  • Fix for attachment not visible in a ticket reply
  • Time tracking timer stopping when a case is closed
  • Correction for some instances of ‘Service Unavailable’ when trying to create invoice in MAX ServiceDesk
  • Non-admin user using search issue with redirect corrected
  • Correction for Ticket Search when using a CNAME
  • Quickbooks customers are not imported after a limit of 250 entries
  • Correction for Custom Email Address Notification setting under SLA Warning not saving
  • Email retrieval – Suspension not reseting after failed connections
  • Added new email notification of mail server suspension
  • When viewing a ticket – User Contacts – Not shown in non admin access mode
  • Reports – Ticket Reports – incorrect date range causes a UI error
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