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Monthly Archives: February 2016
MAX RM Dashboard Release… Introducing the new Executive Summary Report
We’re pleased to announce the arrival of a brand new Dashboard report in today’s release, the Executive Summary Report. This new report is designed to help you quantify and communicate the business and technical value of your services to clients … Continue reading
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes
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MAX RM: Managed Antivirus ‘Scans’ tab service issue in European region – RESOLVED
Further to the previous post, the issue affecting the display of the ‘Scans’ tab for Managed Antivirus in the Dashboard in the European region has been resolved. A temporary hosting service issue affected this particular component of the Managed Antivirus service.
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates
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MAX RM Service Release – 24 Feb
Today’s service release contains a set of customer service bug fixes. The update is currently rolling out across the territories so that it will be available to all customers by Thursday, 25th of February.
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes
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MAX RM: Managed Antivirus ‘Scans’ tab service issue in European region
We’re seeing a service issue with the ‘Scans’ tab section of Managed Antivirus for customer Dashboards in the European region. For devices running Bitdefender Managed Antivirus, the ‘Scans’ section on the Antivirus tab in the south pane is currently not returning results. In all … Continue reading
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates
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MAX ServiceDesk 2.6 Release
We are pleased to announce the release of MAX ServiceDesk 2.6, now available on all installations. Please find the release notes below. New release of MAX ServiceDesk, including Custom Fields for Customers and Customer Contacts, Search additions and Bug Fixes
Posted in MSP Service Desk, MSP Service Desk release notes
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MAX RM Dashboard Release… Introducing new real-time architecture with Agent v10 (RC)
We’re pleased to announce a key milestone today with the introduction of a brand new real-time architecture that lays the foundation for future growth and real-time device communications at scale – read more about this major investment and what it means … Continue reading
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes
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MAX Backup / IASO 16.2 – February Release Available for Download
The February 2016 release of MAX Backup/ IASO 16.2 was posted to the MAX download and IASO download sites overnight on February 9th/10th and is scheduled to be pushed to the Auto Update Service by February 23rd. This is the first product release of … Continue reading
Posted in Backup & Recovery, Backup & Recovery release notes
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MAX RM: Scheduled Maintenance, weekend of Saturday 13 February
We’re planning to perform systems maintenance to MAX RemoteManagement on Saturday, February 13. The schedule for this maintenance work is as follows: Territory Europe – 9:00pm to 1:00am GMT Territory North/South America – 2:00am to 6:00am ET Territory Asia Pacific – 9:00pm to … Continue reading
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates
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MAX RM: Network Tab Outage in US region – RESOLVED
The MAX RM Networks tab is now loading again for the US region. No other regions or service areas of the MAX RM dashboard were impacted. We apologize for this inconvenience.
Posted in MSP Remote Monitoring & Management service updates
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MAX RM: Network Tab Outage in US region
We are currently experiencing issues loading the MAX RM Networks tab in the US. Our team is actively working on this issue. This is isolated to our US region only. No other areas of MAX RM are impacted other than … Continue reading
Posted in MSP Remote Monitoring & Management service updates
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