Monthly Archives: February 2016

MAX RM Dashboard Release… Introducing the new Executive Summary Report

Posted on February 25, 2016 by brianmackie

We’re pleased to announce the arrival of a brand new Dashboard report in today’s release, the Executive Summary Report. This new report is designed to help you quantify and communicate the business and technical value of your services to clients … Continue reading →

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MAX RM: Managed Antivirus ‘Scans’ tab service issue in European region – RESOLVED

Posted on February 24, 2016 by brianmackie

Further to the previous post, the issue affecting the display of the ‘Scans’ tab for Managed Antivirus in the Dashboard in the European region has been resolved. A temporary hosting service issue affected this particular component of the Managed Antivirus service.

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MAX RM Service Release – 24 Feb

Posted on February 24, 2016 by brianmackie

Today’s service release contains a set of customer service bug fixes. The update is currently rolling out across the territories so that it will be available to all customers by Thursday, 25th of February.

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MAX RM: Managed Antivirus ‘Scans’ tab service issue in European region

Posted on February 24, 2016 by brianmackie

We’re seeing a service issue with the ‘Scans’ tab section of Managed Antivirus for customer Dashboards in the European region. For devices running Bitdefender Managed Antivirus, the ‘Scans’ section on the Antivirus tab in the south pane is currently not returning results. In all … Continue reading →

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MAX ServiceDesk 2.6 Release

Posted on February 23, 2016 by

We are pleased to announce the release of MAX ServiceDesk 2.6, now available on all installations. Please find the release notes below. New release of MAX ServiceDesk, including Custom Fields for Customers and Customer Contacts, Search additions and Bug Fixes

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MAX RM Dashboard Release… Introducing new real-time architecture with Agent v10 (RC)

Posted on February 18, 2016 by brianmackie

We’re pleased to announce a key milestone today with the introduction of a brand new real-time architecture that lays the foundation for future growth and real-time device communications at scale – read more about this major investment and what it means … Continue reading →

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MAX Backup / IASO 16.2 – February Release Available for Download

Posted on February 12, 2016 by Eric Harless

The February 2016 release of MAX Backup/ IASO 16.2 was posted to the MAX download and IASO download sites overnight on February 9th/10th and is scheduled to be pushed to the Auto Update Service by February 23rd. This is the first product release of … Continue reading →

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MAX RM: Scheduled Maintenance, weekend of Saturday 13 February

Posted on February 11, 2016 by brianmackie

We’re planning to perform systems maintenance to MAX RemoteManagement on Saturday, February 13. The schedule for this maintenance work is as follows: Territory Europe – 9:00pm to 1:00am GMT Territory North/South America – 2:00am to 6:00am ET Territory Asia Pacific – 9:00pm to … Continue reading →

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MAX RM: Network Tab Outage in US region – RESOLVED

Posted on February 10, 2016 by sarafoley

The MAX RM Networks tab is now loading again for the US region.  No other regions or service areas of the MAX RM dashboard were impacted.  We apologize for this inconvenience.

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MAX RM: Network Tab Outage in US region

Posted on February 10, 2016 by sarafoley

We are currently experiencing issues loading the MAX RM Networks tab in the US. Our team is actively working on this issue.  This is isolated to our US region only.  No other areas of MAX RM are impacted other than … Continue reading →

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