Monthly Archives: January 2016

MAX RM Service Release – Dashboard v6.12.4

Posted on January 29, 2016 by brianmackie

We’re pleased to announce that another service release goes out today. In this update we have a couple of small but useful feature updates requested by our users: Set your default tab: Choose which tab in the north pane you want to … Continue reading →

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MAX RM: Managed Antivirus service issue in European region – RESOLVED

Posted on January 28, 2016 by brianmackie

Further to the previous post, the issue affecting the display of the Managed Antivirus tab in the Dashboard in some European countries has been resolved. A temporary hosting service issue affected this particular component of the Managed Antivirus service.

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MAX RM: Managed Antivirus service issue in European region

Posted on January 28, 2016 by brianmackie

We’re seeing a service issue with Managed Antivirus on customer Dashboards in a number of countries in the European region. For devices running Bitdefender Managed Antivirus, the Antivirus tab in the south pane is blank. In all other respects the Managed Antivirus … Continue reading →

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MAX RM v6.12.3 is live… enhanced Managed Online Backup becomes GA

Posted on January 27, 2016 by brianmackie

Today, we’re pleased to announce that Agent v9.13.4 becomes generally available (GA). It means that the recent feature enhancements to Managed Online Backup can be rolled out to all devices, so you can take advantage of improvements to performance, speed and … Continue reading →

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SPF Check Within MAX MailProtection

Posted on January 26, 2016 by

As part of our ongoing efforts to help companies combat email-borne security threats, we are pleased to introduce a customizable SPF (Sender Policy Framework) check to the MAX MailProtection service. SPF is a proven methodology that can help prevent spoofed … Continue reading →

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Traffic from Cuba, Iran, North Korea, Sudan, and Syria

Posted on January 22, 2016 by

Effective the week of January 25, 2016, the operator of the Amsterdam datacenter used for the LogicNow Mail services will be implementing network-level blocking of traffic originating from IP addresses in countries that are subject to U.S. trade and economic … Continue reading →

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Resolution of Archive Index in Europe

Posted on January 22, 2016 by

10:00am Pacific / 6:00pm GMT – The issue affecting some of the mail archive indexes in Europe has been resolved.  While we will continue to monitor, our tests have shown normal archive search responses for the last 12 hours. Thanks … Continue reading →

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MAX RM: Service Release – Dashboard v6.12.1

Posted on January 22, 2016 by brianmackie

We have a Service Release going out today with a set of customer service updates, plus a nice little usability enhancement for LOGICcards – see below for details. The release is currently rolling out across the Dashboard territories. The Americas and Asia Pacific regions have already … Continue reading →

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MAX RM: Intermittent issues with Take Control – RESOLVED

Posted on January 22, 2016 by sarafoley

Further to the previous post, we have been working with TeamViewer and have confirmed that the intermittent connectivity issues within MAX RemoteManagement are now resolved. We apologize for the inconvenience that this has caused with the Take Control and TeamViewer … Continue reading →

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MAX RM: Intermittent issues with Take Control

Posted on January 21, 2016 by sarafoley

We are experiencing intermittent connectivity issues with Take Control and the TeamViewer integration within MAX RemoteManagement. We are currently investigating the issue and we will post an update as soon as one is available.

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