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Monthly Archives: January 2016
MAX RM Service Release – Dashboard v6.12.4
We’re pleased to announce that another service release goes out today. In this update we have a couple of small but useful feature updates requested by our users: Set your default tab: Choose which tab in the north pane you want to … Continue reading
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes
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MAX RM: Managed Antivirus service issue in European region – RESOLVED
Further to the previous post, the issue affecting the display of the Managed Antivirus tab in the Dashboard in some European countries has been resolved. A temporary hosting service issue affected this particular component of the Managed Antivirus service.
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates
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MAX RM: Managed Antivirus service issue in European region
We’re seeing a service issue with Managed Antivirus on customer Dashboards in a number of countries in the European region. For devices running Bitdefender Managed Antivirus, the Antivirus tab in the south pane is blank. In all other respects the Managed Antivirus … Continue reading
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates
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MAX RM v6.12.3 is live… enhanced Managed Online Backup becomes GA
Today, we’re pleased to announce that Agent v9.13.4 becomes generally available (GA). It means that the recent feature enhancements to Managed Online Backup can be rolled out to all devices, so you can take advantage of improvements to performance, speed and … Continue reading
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes
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SPF Check Within MAX MailProtection
As part of our ongoing efforts to help companies combat email-borne security threats, we are pleased to introduce a customizable SPF (Sender Policy Framework) check to the MAX MailProtection service. SPF is a proven methodology that can help prevent spoofed … Continue reading
Posted in MSP Mail, MSP Mail service updates
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Traffic from Cuba, Iran, North Korea, Sudan, and Syria
Effective the week of January 25, 2016, the operator of the Amsterdam datacenter used for the LogicNow Mail services will be implementing network-level blocking of traffic originating from IP addresses in countries that are subject to U.S. trade and economic … Continue reading
Posted in MSP Mail, MSP Mail service updates
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Resolution of Archive Index in Europe
10:00am Pacific / 6:00pm GMT – The issue affecting some of the mail archive indexes in Europe has been resolved. While we will continue to monitor, our tests have shown normal archive search responses for the last 12 hours. Thanks … Continue reading
Posted in MSP Mail, MSP Mail service updates
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MAX RM: Service Release – Dashboard v6.12.1
We have a Service Release going out today with a set of customer service updates, plus a nice little usability enhancement for LOGICcards – see below for details. The release is currently rolling out across the Dashboard territories. The Americas and Asia Pacific regions have already … Continue reading
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes
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MAX RM: Intermittent issues with Take Control – RESOLVED
Further to the previous post, we have been working with TeamViewer and have confirmed that the intermittent connectivity issues within MAX RemoteManagement are now resolved. We apologize for the inconvenience that this has caused with the Take Control and TeamViewer … Continue reading
Posted in MSP Remote Monitoring & Management service updates
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MAX RM: Intermittent issues with Take Control
We are experiencing intermittent connectivity issues with Take Control and the TeamViewer integration within MAX RemoteManagement. We are currently investigating the issue and we will post an update as soon as one is available.
Posted in MSP Remote Monitoring & Management service updates
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