Monthly Archives: September 2015

Announcing the arrival of LOGICcards – Real-time actionable insights delivered directly to your Dashboard

Posted on September 29, 2015 by brianmackie

We’re excited to announce the arrival of LOGICcards, the world’s first RMM notification system driven by machine learning. It’s specifically designed to give MSPs and IT professionals a competitive edge, by using prescriptive analytics to quickly identify and highlight issues, … Continue reading →

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MAX RM: Scheduled Maintenance, Saturday 10 October

Posted on September 28, 2015 by brianmackie

We are planning to perform scheduled maintenance to MAX RemoteManagement on Saturday, 10 October, in keeping with the new systems maintenance schedule. The schedule for this maintenance is as follows: Territory Europe – 9:00pm to 1:00am BST Territory North/South America – 2:00am … Continue reading →

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Update on Planned Maintenance for Mail Control Panel

Posted on September 26, 2015 by

9:50pm Pacific – We are still undergoing our maintenance and are wrapping things up. This should be complete in the next 15 minutes. We expect the control panel, including branded sites, to be off-line for a portion of that window, and … Continue reading →

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MAX RM 6.5 is live … Find devices more quickly with the new Device Search

Posted on September 24, 2015 by brianmackie

Below are the release notes for the feature enhancements included in this release, which will be available to you from September 25th. In this update we’re introducing a brand new device search option, so you can quickly find a particular device or … Continue reading →

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Resolution of Deferrals at BTinternet

Posted on September 23, 2015 by

6:45am Pacific — BTinternet has responded and confirmed that all of our IP addresses should no longer be rate-limited.  We have not been informed by BT why the issue occurred in the first place, but are continuing to press BT … Continue reading →

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Planned Maintenance for Mail Control Panel

Posted on September 22, 2015 by

11:15am Pacific — As part of an ongoing effort to improve our operational infrastructure, we are planning a 1-hour maintenance window for the MAX Mail control panel, beginning this Friday evening at 8 PM Pacific / 11 PM Eastern / … Continue reading →

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Coming Soon: MAX RM 6.5 – A new device search and faster check-in on reboots

Posted on September 22, 2015 by brianmackie

** Release Candidate Agent v9.12.1 was released on October 1. ** Our next release sees two of the most requested feature improvements arrive in the Dashboard: A brand new Device Search, and a much faster ‘Last Response’ time after servers and workstations … Continue reading →

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Update on Deferrals at BTinternet

Posted on September 22, 2015 by

9:30am Pacific — We received a response from BTinternet, which has fixed the problem with at least one of the affected IP addresses.  We have asked that they review the other IP addresses on our network, and we have asked … Continue reading →

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Rate Limiting at btinternet

Posted on September 22, 2015 by

7:30am Pacific — We have been seeing an increasing number of deferrals when attempting to deliver outbound mail to the btinternet.com servers.  We have made many attempts to contact responsible personnel at btinternet, but unfortunately they have been non-responsive thus … Continue reading →

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MAX RM: Some Automated Tasks not showing following Dashboard v6.4 Release – RESOLVED

Posted on September 21, 2015 by brianmackie

Further to the previous notices, we’ve restored all Automated Tasks for all territories and Dashboard accounts. All server and workstation devices are now expected to show the correct and complete list of Automated Tasks again.

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