Dear Customers,

We’re pleased to share details of the next MAX RemoteManagement Dashboard release, with several significant feature enhancements.

Here’s a summary of what’s coming next!

• User Passcode Reset
• Upgrade Asset-Tracking-Only Devices with Monitoring Installation Templates
• Improvements to Agent Auto-Uninstall when deleting a device
• Staging Release Notes

User Passcode Reset

We have made a significant enhancement to User Password Management with an update to User Settings, as previously shared to give plenty of notice in advance of this change. Some of the main benefits of the passcode security enhancements include:

• Users can reset their own password – more convenient
• No administrator assistance required – less admin
• Centrally reset passwords without specifying one – more secure
• Log into the Advanced Monitoring Agent with Dashboard credentials – no need to change your Primary Access Key

This is the latest in a series of security enhancements that includes two factor authentication, the option to set a session time-out, automatic lockout on consecutive login errors, and more rigorous password criteria, many of which were requested and discussed on IdeaFactory and here. Thanks for all your input!

Upgrade From Asset Tracking

Up to now, you could only apply a “Monitoring Installation Template” when a device was first added. With the new “Upgrade from Asset Tracking” feature, you’ll be able to upgrade devices on MAV-only plans or those without checks (i.e. “Asset Tracking Only” devices) with just a couple of clicks, instead of having to manually add each check to each device.

This is a first update in an ongoing effort to address a major customer request as discussed on IdeaFactory. We’re already working on our next update to make this feature even better, so stay tuned. In the meantime, here are a few screenshots to guide you through:

• (1) Right-click one or multiple devices that don’t have any monitoring checks to bring up the context menu, then select “Upgrade from Asset Tracking” (the option will be greyed out for devices with monitoring checks).

• (2) Select whether you want to run the automated check detection scan or if you want to apply a ready-make check template. Then click OK to proceed (you’ll be prompted to enter your Dashboard password).

• (3) The checks will start to process. Please note it may take a few minutes. Click refresh on the south pane to see the new checks.

TIP!  You can also use this feature on devices that currently have checks, all you have to do is delete the existing checks first (use Shift+Click to select all checks). This makes it much easier to update devices to have the same consistent set of checks for example (4).

Improvements to Agent Auto-Uninstall

We’ve made several improvements to Agent Auto-Uninstall, the most voted-for feature on IdeaFactory.  Right-click a server or workstation and then select Delete (5) to automatically remove the agent and associated feature agents (6).

The improvements to this feature with this release include:

• Agent removal is now run straight away instead of on the next check cycle, typically removing the agent within minutes
• It now supports agent removal for agents that were installed using Group Policy
• A more rigorous removal process ensures service manager time-outs are handled and the Systray entry is fully removed

Staging Release Notes

Subject to edits – Final release notes will go out with the release.

Summary for Service Release

• Service Release focused on feature updates, bug fixes and performance enhancements, including:
  • Enhancements to user password management
  • New “Upgrade from Asset Tracking” feature
  • Enhancements to agent auto-uninstall
  • Bug fixes for new Site Concentrator
• Dashboard v5.53
• Agent v9.8.3 RC, Agent 9.8.1 stays GA. OSX Agent v1.2.1 GA.

Dashboard v5.53

• FEATURE: User can reset their own password from the login screen
• FEATURE: Apply monitoring installation template to existing devices without monitoring checks with Upgrade from Asset Tracking feature
• UPDATE: Administrators can add users without sending out passwords
• UPDATE: Administrators can reset user passwords without having to specify the new one
• UPDATE: Users can log into the Advanced Monitoring Agent with Dashboard credentials instead of Primary Access Key (PAK)
• UPDATE: Dialog prompt to remind users may want to delete the Inactive Backup Account entry for a device when removing Managed Online Backup from a device
• UPDATE: EU customers can enter their VAT number under Company Details in order to comply with EU tax law and see the respective VAT number for their country
• UPDATE: USA customers can enter their sales tax number in order to comply with USA tax law (depending on State)
• BUGFIX: Ensure Failed Login Check displays yellow banner in the More Info dialog when the check hasn’t yet run
• BUGFIX: Ensure Monitoring Installation Template dialog displays correct icon for Failed Login Check
• BUGFIX: Correction for French translation in MOB dialog
• BUGFIX: Ensure MOB Archive feature setting can be set at device level as well as client and site level
• BUGFIX: Ensure the Weekly Reports generated for AsiaPac customers handles timezone offset correctly to avoid showing tomorrow’s date

Agent v9.8.3 (RC)

• UPDATE: Update Agent to use web service for authenticating agent login to facilitate user passcode reset
• BUGFIX: Ensure new Site Concentrator (RC) handles Managed Antivirus updated definitions correctly
• BUGFIX: Ensure new Site Concentrator (RC) handles Patch Management updates correctly

OSX Agent v1.2.1 (GA)

• UPDATE: Update Agent to use web service for authenticating agent login to facilitate user passcode reset

With best regards,
The Team @ MAXfocus