Dear Customers,

We’re pleased to announce that Dashboard v5.52 is being released overnight, so that it will be available in advance of the working day tomorrow, 18^th of December. With this release, Agent v9.8.1 replaces v9.7.2 as the production agent and becomes available for auto-update. Agent v9.8.2 is the new release candidate (RC) agent.

In this release we’re addressing a number of priority customer items, including the launch of a fully rewritten ‘Site Concentrator’ feature to solve performance limitations with the original version, an upgrade of Take Control to use the latest version of TeamViewer (v10), a security enhancement allowing you to set a Dashboard session time-out, as well as with several bug fixes, including a speed issue with Internet Explorer that was affecting some customers when switching between device views in the north pane.

We’ll also be turning the current RC agent GA so that recent updates including the VIPRE Business 7.0 AV Check and the Managed Online Backup upgrade can roll out across devices. Finally, the release includes an update to the MAX Backup Check to ensure compatibility with the latest MAX Backup product version.

This will be the final MAX RemoteManagement release of the year. We already have our next release lined up for 2015, and look forward to hitting the ground running in the New Year!

With Kind Regards,
The MAXfocus Team

Summary for Service Release, Wednesday 17^th Dec 2014

• Service Release focused on feature updates, bug fixes and performance enhancements, including:
  • Site Concentrator replacement to address performance with the original Site Concentrator implementation
  • Take Control upgrade to TeamViewer v10, for both the Viewer and the Host
  • Option to set an automatic Dashboard session timeout for additional security
  • Bug fixes and performance enhancements for customers
• Dashboard v5.52
• Agent v9.8.1 GA, Agent v9.8.2 RC

Dashboard v5.52

• FEATURE: Set a session time-out limit for Dashboard logins on the Security page under General Settings
• UPDATE: Update Take Control to use TeamViewer v10
• UPDATE: CART definition update to version 652
• UPDATE: Explain more clearly on the Automatic Payment dialog that setting up automatic payment does not cover invoices that are overdue
• BUGFIX: Ensure the Dashboard when viewed with Internet Explorer does not suffer a performance issue (slowness) when selecting device views in the north pane
• BUGFIX: Ensure the Managed Antivirus Check is automatically removed when MAV is removed from a device (need to confirm post-release)
• BUGFIX: Ensure inactive checks are not accidentally added for MAV
• BUGFIX: Ensure Fault History Report successfully exports to CSV and XML when the report covers a large number of devices
• BUGFIX: Ensure Take Control reports consistently show the session times of Take Control events
• BUGFIX: Ensure the Backup Integrity Report returns data when filtered by Veeam Backup & Replication

Agent v9.8.2 RC

• UPDATE: Update Take Control to use TeamViewer v10
• UPDATE: Introducing a new and more robust Site Concentrator feature that replaces the previous version
• UPDATE:  Allow the Site Concentrator to listen on a custom port
• BUGFIX: Ensure the Site Concentrator purges the cache correctly
• BUGFIX: Correct an issue blocking the Site Concentrator from writing to a custom path
• BUGFIX: Resolve a MAX Backup check issue

Agent v9.8.1 GA

Includes all the updates since the current production Agent v9.7.2:

Agent v9.8.1 Release Candidate

• UPDATE: Add support for “VIPRE Business Agent 7.0” to Antivirus update check

Agent v9.8.0 Release Candidate

• UPDATE: Managed Online Backup updated to latest version of MAX Backup v14.1 / IASO 2014 v14.1
• BUGFIX: Ensure the Vulnerability Scan runs in accordance with Patch Management policy settings

Known Issue

• BUG: The release contains a character issue in a word on the Dashboard “Edit” menu and on the “Mobile Device” menu on the MDM tab, for the German, Spanish and Portuguese Dashboards. It is purely cosmetic, functionally the menus work as normal. We will fix this in our next release.