Monthly Archives: September 2013

GFI MAX RemoteManagement – Non-disruptive maintenance UK upload servers – complete.

Posted on September 28, 2013 by

Hi, Maintenance related with RAM replacment of the one of our UK upload server has been finished within scheduled time. Best regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement – Non-disruptive maintenance UK upload servers – complete.

Delivery Issues with Office 365

Posted on September 28, 2013 by

9:30pm Pacific — Beginning earlier today, some customers hosting their email with Office 365 began experiencing inbound delivery issues.  Specifically, after the messages were filtered by GFI MAX MailProtection and delivered to Office 365, the Microsoft service begin forwarding the … Continue reading →

Posted in MSP Mail, MSP Mail service updates | Comments Off on Delivery Issues with Office 365

GFI MAX RemoteManagement – Non-disruptive maintenance UK upload servers

Posted on September 27, 2013 by

Hi, Saturday, 28 September 2013, 07:00 – 08:00 UTC Saturday, 28 September 2013, 08:00 – 09:00 BST We have received an alert regarding faulty RAM in one of the servers receiving and processing uploads from Agents of customers in UK. … Continue reading →

Posted in MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement – Non-disruptive maintenance UK upload servers

GFI MAX RemoteManagement Dashboard v5.37.2

Posted on September 25, 2013 by

Hi everyone, Dashboard v5.37.2 will be release to all territories before the start of business Thursday 26th September. Confirmed release notes as follows: Dashboard v5.37.2 BUGFIX: Restore Back button in Asset Tracking Software List BUGFIX: Correctly filter Software by selected … Continue reading →

Posted in MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement Dashboard v5.37.2

GFI MAX RemoteManagement Dashboard v5.37.1 & v5.37.2

Posted on September 23, 2013 by

Hi everyone, Dashboard v5.37.1 is about to be deployed to all territories. This is a small bug-fix release that mainly restores the persistent user session again. Dashboard v5.37 removed a regular fetch of data from the server which kept the … Continue reading →

Posted in MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement Dashboard v5.37.1 & v5.37.2

Remote Command Line – problems establishing connections

Posted on September 23, 2013 by

Hello, we are aware of issues establishing connections to the remote command line feature in some regions. Once the connection is established, commands are executed normally. We are working on a resolution ASAP. with kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on Remote Command Line – problems establishing connections

submitting support tickets – resolved

Posted on September 20, 2013 by

Hello, A fix for submitting support tickets from the GFI MAX RemoteManagement dashboards in non-English speaking regions is now in place.   With kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on submitting support tickets – resolved

submitting support tickets

Posted on September 20, 2013 by

Hello, we are aware of difficulties submitting support tickets from the GFI MAX RemoteManagement dashboards in non-English speaking regions. While this is being addressed, please use the technical support form on our website to contact support. With kind regards, The … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on submitting support tickets

GFI MAX RemoteManagement US Dashboard problems – update

Posted on September 19, 2013 by

Hello, We have resolved the immediate cause for the performance issues affecting the US dashboard and are planning to deploy scheduled upgrades to remediate further. With kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement US Dashboard problems – update

GFI MAX RemoteManagement US Dashboard problems

Posted on September 19, 2013 by

Hello, We are currently working on performance issues in the US dashboard. We apologize for the inconvenience caused. With kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement US Dashboard problems