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Monthly Archives: February 2013
Resolution of Database Issues
3:25 PM Pacific — The database replication issues have been resolved for all of the message processing filters. All messages are now being processed normally. We apologize for the issue and will be conducting a thorough analysis of what caused … Continue reading
Posted in MSP Mail
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Progress on Database Issues
2:50 PM Pacific — The database replication issues have been resolved for the majority of the message processing filters. Work is continuing with the remaining filters and we expect substantial completion within the next 30 to 45 minutes. During this … Continue reading
Posted in MSP Mail
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Update on Database Issues
2:25 PM Pacific — Our engineers have started the process of updating the replicated databases that are used by the message processing filters. We will continue to post updates at this site.
Posted in MSP Mail
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Update on Processing Issues
2:10pm Pacific — Our engineers have determined that the problems are due to database replication issues. We are currently working on troubleshooting and will post another update shortly.
Posted in MSP Mail
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MAX Mail Processing Errors
2:00pm Pacific — We are investigating errors in processing messages, resulting in some messages being rejected with R4 errors. We will post an update shortly.
Posted in MSP Mail
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GFI MAX RemoteManagement Agent 8.16.4
Hello We are currently releasing Agent v8.16.4. This makes the System Tray application, several improvements to the reliability of Patch Management and automatic removal of competitive Antivirus products when deploying Managed Antivirus available via auto update. This replaces Agent v8.15.3 as … Continue reading
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes
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GFI MAX RemoteManagement Agent 8.17.0 RC
Hello, We are currently releasing Agent v8.17.0 RC. This release updates Take Control to Team Viewer 8 and also includes other minor bug fixes and updates. Full release notes are below:
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes
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GFI MAX RemoteManagement Dashboard 5.31.4
Hello, We are currently releasing Dashboard v5.31.4. This release provides an updated version of the Take Control Viewer as well as an increase to the number of configurable menu options available to the System Tray application. This release will also … Continue reading
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes
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Planned maintenance for MAX Mail control panel
We are planning a hardware migration for database systems used by the MAX Mail control panel. This work will require a 1-hour maintenance window on Saturday, February 23 beginning at 10 PM Pacific time, and a follow-up maintenance window on … Continue reading
Posted in MSP Mail
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Update on MAX Mail control panel
07:55am Pacific — The MAX Mail control panel should be back to normal performance. Our engineering team has implemented a short-term workaround to address the slow database queries at the German datacenter, and we will continue to work on a … Continue reading
Posted in MSP Mail
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